In addition to our annual boiler service, the plan and the two free call out visits (first hour only) for the provision of; fault investigations, isolations, make safe and repair of boiler issues, accessible leaks for water and gas, general plumbing, and external heating controls. (Please note this excludes drainage services).

Yes. We are one of the largest heating and plumbing providers in Cambridgeshire who will come to your home out of business hours for emergency support services. We have an out of hours call line and every week our engineers attend out of hours emergencies.

No problem. The plan £250 incentive allowance is towards a new boiler supplied and installed by Waterworx Plumber Limited and is offered to all plan customers at any time during their 12-month Cambridgeshire Priority 24/7 Plan. Plan customers should contact Waterworx Plumber Limited for a new boiler quote which will include the whole £250 discount. 

Nothing, we will proactively contact you to get you booked in for your annual boiler service. Typically, we aim to complete boiler services between the months of March to September so that your boiler is winter ready for when you really rely on it.

We will be happy to come with you to your new home! It is of course your prerogative to terminate the plan before the end of the twelve months plan period, please provide one month’s written notice via email to info@waterworxplumber.co.uk. We will then review your account and identify which services you have received to date.  

The following costs will apply to each service task: -

Boiler Service: £90 (plus VAT)

Each Call Out Charge (up to 2): £90 (plus VAT)

We will calculate how many monthly payments you have made in your current 12-month plan and deduct the services you have received at the rates above. Any shortfalls will be invoiced upon termination and will be subject to our 14 days payment terms.

We will then get you set up as a new customer and start your new 12-month plan.

For the first/second call out, if you need us to come to your home during normal business hours (9am to 5pm) on a weekday then up to the first hour of an engineer assessing and repairing your boiler/heating/plumbing will be free to you.  Should the first/second call out repair take longer than one hour to repair then you will be charged for every 15 minutes extra (after the initial free hour) that the engineer is undertaking work at your home. Each subsequent 15 minutes will cost £22.50 (plus VAT) plus the cost of any materials required.

If your first or second call out is an emergency and is required out of normal business hours or on a weekend/UK public holiday, then an additional charge out cost will be incurred by you. For out of normal business hours and weekends/public holidays our hourly rate is £180 (plus VAT), you will be charged the additional premium minus the free hour (£90 plus VAT) within the plan, each subsequent 15 minutes will be chargeable at £45 (plus VAT) plus the cost of any materials required.  

For your third call out and all other subsequent call outs you will be charged £90 (plus VAT) for the first hour and £22.50 (plus VAT) for each subsequent 15 minutes for calls within normal business hours on weekdays. For out of hours, weekends, and public holidays the charge will be £180 (plus VAT) per hour and each subsequent 15 minutes will be chargeable at £45 (plus VAT).

Priority to us means everything you would hope for in a monthly boiler, heating, and plumbing plan. We want to help you and get to you as quickly as we can, our significant Cambridgeshire geographical coverage and number of the engineers we have means that we can get to you quickly when you need us most. We will endeavour to get to your home on the within 48 hours and during periods of peak demand (October to February) we will prioritise our most vulnerable customers so if you need this prioritisation, please make sure that you advise our telephone representatives when you call us on 01480 465427.  

If you are calling us for an emergency out of normal business hours, on a weekend or public holidays don’t worry we are still coming and typically we will arrive within 12 hours of your emergency call request (subject to availability).  

The plan covers residential properties only at present (including HMO’s). If you have a commercial property requirement, please contact us on 01480 465427 or email at info@waterworxplumber.co.uk and we can discuss how we can help you moving forward.

Yes absolutely, customers that choose to pay annually rather than monthly will receive a 5% discount, this will automatically be deducted from the plan cost when you pay.

Yes, you sure can! Just sign up and create yourself an account in the usual way. If you're wanting to add more than one property, you can add them individually to your account. Please be aware that each property will be on its own individual plan. You can choose to have either a Gas Safety Inspection or a Boiler Service for your property(ies) included with each plan.